Faisal Khalid   •   over 11 years ago

Account disabled during update

My samsung seller account disabled second time for no reason :/ . I was updating app and during that they disabled it. They also done same when I was uploading my app. Contacting support solved my problem for the first time but this time I dont know when they are gonna correct it. Its not my fault deadlines are near.

• 2 comments
• 

  Yura Gordienko   •   over 11 years ago

  Dear Contest organuzers and Samsung support service,

  After several successful uploads-upgrades of my application,
  and following successful upload of the corrected/updated version yesterday,
  finally, today I have got EMPTY state in 'My Applications' section at
  Samsung Seller Office
  (http://seller.samsungapps.com/product/summarycontent/list.as?serviceStatus=certification).

  Could you, please, clarify the situation and help me to restore info
  about my application: Content ID - 000000887879.

• 

  Serena Pietruszka Manager   •   over 11 years ago

  Hi Yocto,

  Thank you for your message. I'm sorry you're having trouble. As this is an issue related to your entry to the Seller Office, please contact them directly by either visiting "http://help.content.samsung.com/csseller/main/main.do" and clicking "Contact us" in the left sidebar, or by emailing support@ssac2014.com.

  Thank you!
  Serena

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