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  •   almost 12 years ago

Signing the gear app with a different email than the Seller office login email

Hi,
I sign the Gear 2 app with a certificate-registration under one email. In the seller office, I use another email, is that allowed?
Thanks.

  • 6 comments

  • Manager   •   almost 12 years ago

    Hi choconlangthang,

    Thanks for your question. Can you please post your question to Samsung directly? They'll be able to answer your question more effectively.

    You can do this by visiting this page (http://help.content.samsung.com/csseller/main/main.do) and clicking the "Contact us" link in the left sidebar.

    Good luck!
    Serena

  • Manager   •   almost 12 years ago

    Hello choconlangthang,

    The email for the certificate-registration and seller office can be different.

    Best regards
    JE

  •   •   almost 12 years ago

    Hi Serena and JE0507,

    Given that you are both moderators (and JE0507 is likely a Samsung Technical Expert), I would like you to kindly look into a matter I have been having for almost 2 weeks now.

    Note : I have not posted this issue on the Samsung developer forum (where I actively participate with the name tag chuvidi2003) because this is an issue that I believe can be handled only by Samsung.
    I have also contacted Samsung via the contact us button on the seller office over the past two weeks. They have kept asking me for more information, and asking me for more patience - but essentially, the issue (s) remain unsolved.

    The Issues
    ========================================

    First Issue
    =========
    I have uploaded an app called Foqus (http://challengepost.com/software/foqus) on the play store and users CANT seem to be able to install it. They get an error - W:14201 invalid . I also have reproduced the same error on multiple devices. Considering that this is a paid app, you would understand the distress that customers feel after paying and being unable to install the app. You would also understand that I have been getting series of email complaints ... and bad ratings tooo.
    There is no documentation about this error that I can find. From all indications, it appears it is an error with the samsung app store or seller office platform. Also, I cant exactly delete the app and upload a new version given that the app id has been registered for the Gear App Challenge .

    Second Issue
    ============
    I uploaded my app as a STANDALONE app. It appears that its status has been changed to an android app, and now I cannot upload a .wgt file ... its rejected as invalid. I realize this is queer, but it may be rarely-occuring bug in the selleroffice platform. The current version of the app is standalone (you can confirm this), but it strangely rejects a .wgt binary. More importantly, this means I have been unable to update the app for the Gear App Challenge. I am happy to provide more details .. screenshots etc if you would be kind enough to reply (hello [@] denvycom.com) .

    Im hoping this can be kindly escalated to the appropriate quarters soon, especially resolving the installation issue, given the distress it is causing to customers.

    -V

  •   •   almost 12 years ago

    should be fine - you can always add the other email address as a team member just un case - thats what i did.

    just add the email address to
    Additional Contacts Information

    at the bottom of your profile

  • Manager   •   over 11 years ago

    Hi vykthur,

    Thanks so much for your note. We've sent your issue on to Samsung and I've been told that the Samsung team has raised the issues to the relevant department.

    Thank you for the feedback!
    Serena

  •   •   over 11 years ago

    Thanks serena.
    Most appreciated.

    -V.

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