•   over 8 years ago

Email Response


I just sent my encrypted certificate and message to gear2.sec@samsung.com. I followed all steps in the video "Generating Certification". My question is how long it takes to get the answer?.

Thanks in advance,


  • Manager   •   over 8 years ago

    Hi raymercb,

    Thanks for your question and for posting your app to Samsung Apps!

    The time taken for certification vary among apps. After the submission period, submitters will be given a certification period of two weeks (July 18-31) for their apps to move through the process if they've not already.

    All the best,

  •   •   over 8 years ago

    Hi Raymer,

    It took less than a day for Samsung to send me the encrypted certification-registration.xml.


  •   •   over 8 years ago

    Hi guys, thanks for your answers.

    That's urosh! I received the file in less than a day. My doubt now is that I received an xml file (not a .gpg encrypted file). When I try to load and decrypt as "How to Submit Your Gear App to the Samsung Apps" video says, I have the following messages: "the file contains no valid OpenPGP data".

    Any advice?
    Regards, Raymer

  • Manager   •   over 8 years ago

    Hi raymercb,

    I'm sorry you're having trouble. To reach out to Samsung directly with questions about the Seller Office and submitting your gear app to Samsung Apps, please visit http://help.content.samsung.com/csseller/main/main.do and use the "Contact Us" in the left sidebar.


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